Refund policy

Unfortunately, we don't offer refunds but we do accept exchanges if we are at fault. Order Cancellations will only be considered up to 24 Hours after your purchase, as products are being processed and shipped as soon as possible.

If the mistake is on your end, please contact our customer service at admin@LifeOfDollFace.com. We'll do our best to accommodate your order. Your satisfaction our priority. 

RETURNS: The item must be returned back in the original condition it was received within 7 Days of receiving the item. PLEASE DO NOT SEND RETURNS UNLESS DIRECTED BY CUSTOMER SERVICE TO DO SO. Items from our makeup line, vendor lists, and e-books are non-refundable items, these are all FINAL Sale items. All other products will coincide with our return policy detailed above. 

Incorrect item/size/color/length sent by us other than what you ordered - you will receive a partial credit to your order or you can send it back to us and receive what you ordered with a credit to your account, no worries!

 

• We are not responsible for packages after they have been shipped. Any shipping errors must be corrected directly with the shipping company as all orders are insured. 

 

•  Nevertheless, Exchanges or Refunds will NOT be given if you're disrespectful, bullying, or threatening our staff. Please be mindful we are a growing company as customer satisfaction is our #1 priority. Please give us 24 hours to respond even if you see that we are online. 

FRAUDULENT DISPUTES: As a growing business, we have a team designated to investigate all dispute claims. Any made up allegations will be counter disputed and will result in the funds and possible fees from the bank being reclaimed by our business.